Work That Matters

Michael Bungay Stanier, who wrote the book, Do More Great Work: Stop the Busywork. Start the Work that Matters., believes that all work falls in one of three buckets:

1. Bad Work consumes time and energy, and makes no difference.
2. Good Work that you do most of the time, and do it well.  The problem -- it's endless, and it's comfortable, which keeps you spinning your wheels in routine and busyness, as you just get through each week.
3. Great Work is meaningful, challenging, lights you up and matters to you. 

What kind of work are you doing, most of the time? 

If you're like most people, on average, you're doing Bad Work 0-40% of the time, 40-80% of your time doing Good Work, and 0-25% on Great Work.

Check out this YouTube video for a quick overview.

How can you do more Great Work?  Here are three tips that I believe in and fully endorse:

• Create Projects.  See all great work as projects.  Abandon your job description and focus on creating projects where you are focusing on your best work.
• Define 3 Things Daily.  Define three high-impact actions you will take each day, and focus on them. Having a long "To-Do" list completed daily isn't effective if you haven't accomplished what matters most. At the very least, define one thing that you really will do. The other two can be gravy, bonus tasks that you'll be happy if you get to them and if you don’t, you won’t beat yourself up about it.
• Create Great Work Space. Great Work requires a different type of thinking, so create a different kind of space for it. The space can be a coffee shop, a meeting room, another office space, the cafeteria, a library. Find another space to do your Great Work.  Changing the context will change the way you work.

I'll be interested to hear about your success doing more Great Work!

Talent Hunt-Getting it Right

Recruiting and getting the right "talent" in organizations is one of the most important leadership abilities.  Whether the buzzword is "talent management" or "human resources", it all comes down to having the right people.

A recent post in Workopolis blog "New Rules for the Talent Hunt" highlighted how the job market is changing, with tips for recruiters and candidates.  From this post, I found 3 key components that I feel are really critical to be aware of, when you are a leader searching for the right people:

a. Hire a person, not a resume.  Spend time getting to know people in interviews: who they are, how they will contribute, and how well they will fit into your organization.

b. Getting it wrong can be costly. "Hiring the wrong person will cost you 2.5 times that person’s salary."* Getting it right is worth the reward of the time you invest in really getting to know people in interviews.

c. Fulfillment is the new corner office. Employee happiness (and productivity) is a result of fulfillment on the job. Engaged employees achieve more. Beyond hiring the right people, invest in keeping each person engaged and thus, achieving results on the job. Find out what is important to each person individually, to maintain fulfillment in his/her career.

* Source: Society of HR Management 2007

Right Livelihood

Buddhists have a view of work as "Right Livelihood".

"According to the ancient scripture, the Dhammapada, Right Livelihood is said to be 'in tune with increasing helpfulness for beings and decreasing harmfulness.'" - from Awakenening the Buddha Within, by Lama Surya Das.

My purpose through my work is to help make workplaces more humane.  I accomplish this in two ways. Through career coaching, I help people find careers that really fit for them, where they can put their strengths to work. Through leadership coaching, I help leaders develop their people-leadership skills, to become appreciative of other's perspectives and strengths, and to deal with others in respectful and humane ways, while accomplishing results together.

When people find work that fits for them, and when leaders evolve their people-leadership skills, it creates a positive ripple effect throughout workplaces.  Unfortunately many people are in careers that don't fit for them, where it is a struggle for them to go into work everyday.  There are also many people who suffer the ill effects of having a "bad boss" who creates a negative ripple effect, which goes beyond workplaces to negatively affect others at home and in the world at large.

Right Livelihood asks us to love our world through our work, instructing us to avoid vocations that harm others.  How do you measure up against this standard?

Are you in a job that doesn't fit for you?

Are you a leader struggling with stresses that cause you to forget about how you are treating your people? 

Have you found your Right Livelihood?

Talent Retention - How to Keep Your Star Performers

Harvard Business Review has awesome Management Tips of the Day; today's tip is about keeping "Star Performers":

"With unemployment rates so high, you may think that your employees have no option but to stay with your company. That is a dangerous assumption. As we move into recovery, employees — especially star performers — are likely to start weighing their options. Use these four tools to keep your stars where they are:

• Praise. It is the most inexpensive and underutilized tool out there. When your stars do something right, say thank you.

• Challenging assignments. Give your top performers the opportunity to work on new projects that build their skills and give them a chance to shine.

• Development opportunities. Find inexpensive ways to deepen your stars' skills such as providing mentors or opportunities to teach others.

• Non-monetary perks. Most top performers crave things that are intangible and easy to provide, such as flexibility, better work/life balance, or more autonomy."

- from "4 Tools to Keep Star Performers During Tough Times", HBR Management Tip of the Day

Your role as a manager is to figure out which of those benefits matter most to your people.  Money isn't your only tool to motivate your employees.  I coach many leaders who view monetary compensation secondary to other forms of compensation.  Fresh challenges, opportunities to develop and grow, and recognition are often valued more by Star Performers.

Coaching Challenge:  Find out what matters most to your Star Performer(s) today by taking time to have a conversation, and show that you value them.

How to Choose Engaged Team Members

As a leader, you may often wonder how to make a decision between two capable employees about which one to hire or retain.

 

I have a racing sailing team and my criteria for selecting those team members is the same as the criteria I have used for hiring (and firing) employees. Here are 3 key characteristics to look for when assessing who you want to have on your team:

1. Commitment. People who are truly committed are consistently present and engaged. They show up fully. They have their heads in the game 100%. You can sense when people are truly dedicated in this way; and, on the flipside, when they are not. Trust your intuition in assessing someone’s level of engagement.

2. Fit. People with complementary strengths form the best team, and may provide a healthy source of conflict. Rather than a homogeneous group of people, having differing opinions and attitudes will create a stronger contribution to the whole. At the same time, you want team members who play well together, to minimize the destructive potential of conflict. Also:

• Consider culture (the way we work around here) and values (what’s really important to us) and how your team member will fit in within that framework.
• Assess the individual’s personality and how well it fits the job.

3. Skill and Aptitude. Of course, you want people who have the ability to do their job. Although, I have engaged team members who did not have 100% of the requirements for the job, but had the aptitude and desire to learn and bridge the gaps. As long as you sense a good fit and high level of commitment, know that attitude and personality often weigh more in the long term since these attributes are inherent in individuals and not learned traits.

• Wouldn’t it be preferable to have someone who shows up consistently, plays well with others and is growing into their role, than someone who is capable of doing the job but is consistently absent and is destructively confrontational with others?

When I am choosing a team member for my sailing team, I assess the racers with these 3 attributes. Commitment and fit are as important as skill and aptitude. Whether you are selecting a new team member, a new board member, or making a difficult decision to let someone go, consider these 3 attributes to assist your decision making.

How do you assess these 3 characteristics? Communication, through active listening, questioning, while focusing on understanding others and always, always, maintaining respect.

5 Tips for Working Successfully in a Group

In Randy Pausch's "Last Lecture", he shared some valuable advice for working well with other people in a group:


Find things you have in common. You can almost always find something in common with another person, and from there, it's much easier to address issues where you have differences.  Sports cut across boundaries of race and wealth. And if nothing else, we all have the weather in common.

Try for optimal meeting conditions. Make sure no one is hungry, cold or tired.  Meet over a meal if you can; food softens a meeting.  That's why they "do lunch" in Hollywood.

Let everyone talk. Don't finish someone's sentences.  And talking louder or faster doesn't make your ideas any better.

Check egos at the door. When you discuss ideas, label them and write them down.  The label should be descriptive of the idea, not the originator: "the bridge story" not "Jane's story."

Praise each other. Find something nice to say, even if it's a stretch.  The worst ideas can have silver linings if you look hard enough. (A related piece of advice: Look for the best in everybody. If you wait long enough, people will surprise and impress you.)

Phrase alternatives as questions. Instead of "I think we should do A, not B," try "What if we did A, instead of B?" That allows people to offer comments rather than defend one choice.

Greatest Strength as Greatest Weakness

Working with career professionals who are engaged in career searches, I often hear that the most dreaded job interview question is: "What is your greatest strength?" followed by the inevitable "What is your greatest weakness?"

Through the coaching process, my clients become quite clear on their strengths, and can confidently answer the "greatest strength" question.  It's interesting how many realize that their greatest strength is, also, their greatest weakness.

For instance, someone who is a detail-oriented perfectionist, has strengths in her attention to detail, thoroughness, and organizational abilities. On the flipside, her attention to detail can become a weakness when she spends too much time on the details, and doesn't produce results.

Someone who, like me, is results-oriented, has strengths in her ability to produce, fast. Remember the adage, when you want something done, give it to a busy person? The downside comes in when she realizes she consistently takes on too much, for her own good. Or, when she powers through projects without attending to details or the big picture.

Someone who, like me, is able to see both sides of a situation, has strengths in her ability to provide objective feedback and a different perspective. The flipside is that she can often be wishy-washy and indecisive.

Awareness is the precursor to choice. Being aware of our strengths can lead to clarity about our weaknesses, and with this awareness, we can choose to balance our approach. 

Coaching Challenge:

Consider asking the greatest strength and greatest weakness questions of your staff, in your next one-on-one meeting, or in a performance appraisal. Greatest strengths and greatest weaknesses can coincide. Instead of focusing on the weakness, see how you can turn it around to see the strength, and harness it for greater results.